Vaccination is a key tool to help end the COVID-19 pandemic. As of December 2020, the Pfizer and Moderna vaccines have been FDA authorized and recommended for the prevention of COVID-19 in the United States. However, this approval has raised many questions about the vaccine, its possible side effects, and where and when it can be received.

Rx.Health’s Digital Navigation Platform is here to guide you through every step of the COVID-19 vaccination journey. By texting VACCINE to 64722, or by having your physician prescribe you the platform, you can be enrolled in the COVID-19 Vaccine Digital Navigation Program. Once enrolled, you will receive text messages that include information about the vaccine including its side effects and benefits, as well as vaccine appointment scheduling and reminders. The program also provides an information module with patient-friendly articles and FAQs on COVID-19 vaccination. Our main goal is to help you understand the importance of the COVID-19 vaccine, the V safe app, and what to do before, during, and after your appointment.

The Digital Navigation Program will also allow health care facilities to schedule appointments for designated populations using bulk prescription (or patient portal message). This way, patients can digitally schedule appointments for both their first and second doses of the vaccine using the scheduling bot. The side effects patients may experience from the vaccine will also be collected through patient reported surveys and the data will be directed to the simple dashboard that facilitates tracking. The vaccine pathway also supports facility branding and workflow customization. The key modules of the COVID-19 Vaccine Pathway enable health systems to:

  • Outreach to their highest-risk populations in CDC tiers (1a, 1b, and beyond)
  • Schedule vaccine appointments
  • Follow up for second dose (all within Epic Orchard/ EHRs).

 Overall, the COVID-19 Digital Navigation Platform guides and supports patients through the COVID-19 vaccination journey, while also decreasing the burden on healthcare workers.